Domestic Shipping

We offer to ship anywhere in India.
We take utmost care in the shipping of your products. We need 1-3 working days to complete all order related procedures and smoothly dispatch your order to you. Normally we aim to ship all orders by the next business day from order placement provided that there is no payment and information related issue.

During busy times, such as holiday periods, there could be a long processing time and shipping delays, so please bear with us.
Since we do not use Speed Post services, the orders cannot be shipped to PO boxes or military addresses until there is a particular courier service that can reach there. Rural domestic addresses require one or more additional days to deliver.

Parcomm uses all leading courier companies to ship your products. Generally, the time taken to deliver any product anywhere in India is estimated as 48 hrs to 96 hrs ( it may differ during difficult times). However, if the product is bulky, the parcel will be shipped by surface (by road), taking 7 -10 days to reach until requested by the customer for urgent delivery or by air. But if there is any unseen or unexpected problem then the parcel either shipped by air or by surface might be delayed.

Unexpected problems could be anything like :

• Unable to reach the customer.
• Customer’s phone number not working/ not reachable.
• Any strike in the city or a courier company.
• Any natural calamities like earthquake, flood, drought, etc.
• Any raid by any government department.
• Any mishappening during transit.
• Any other such problem beyond our control.

Tracking

After any parcel is dispatched, you will get an email containing the details related to your parcel. In case you have any questions, please email us at query@parcommhydraulics.com or you can reply on the mail sent to you with parcel details.

Cancellation of Order : If we receive a cancellation e-mail and until that time the order has already been “processed” by us, the order cannot be cancelled. Parcomm has the complete right to decide whether an order can be cancelled or not.

For cancelling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number to query@parcommhydraulics.com.

Replacement/ Return Policy

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that :

• the item may be damaged during transit.
• or there might be a manufacturing defect.
• or that a wrong item is delivered to you.

In only such cases as given above, we will replace the item at no extra cost. Pictures would have to be provided by you showing the problem for free replacement.

To get a replacement, email us your Order Number and the Reason for returning along with pictures. After receiving our confirmation for the return, you are requested to send the item back to us via local courier. Once we receive the item back, we will arrange to replace the item through our logistics partner. In case of a replacement, our logistics partners will attempt delivery of the items once. If the delivery is not executed due to the recipient not available / premises locked, the customer will be charged for re-attempting the delivery.

We shall not be responsible for any items sent to us for return/replacement without our confirmation.

There are certain possibilities where it is difficult for us to support you for the same :

1. If the product is not the same as sent, no such requests would be entertained
2. In the case of the product damaged by the customer while opening the parcel.

The product should have original packing, accessories, price tags, etc, otherwise no such claims would be entertained.

Exchange and Refund Policy

We don’t have any exchange policy.

We only offer refunds under the below circumstances-

1. An item ordered displayed as ‘In Stock’ on our website is not in stock.
2. In case of replacement, we do not have a fresh piece to dispatch.

Care while returning of a product :

We recommend that while shipping an item back to the store, please use a reliable courier for tracking purposes as Parcomm does not take any responsibility for reimbursement or compensation if any returned packages are lost, stolen, or mishandled. We do not refund shipping in such a case.

Packaging Issues

We at Parcomm make sure that all the goods ordered by you should reach to you in the best condition but since we are dealing in products which are imported and have to travel for days/weeks/months to reach us so there is a slight possibility of any packaging being damaged. But having said that, we ensure that the product performance never goes down because of the same and the main product completely remains intact. At times, the product might have a little tampered with packaging that we originally received in the same condition. Kindly be assured that you will never have to regret your purchase from us.

International Shipping

Customs, Duties & Taxes:

When ordering, you’re responsible for assuring the product can be lawfully imported to the destination country.

The recipient is the importer of records and must comply with all laws and regulations of the destination country. Orders shipped outside of India may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees levied once a shipment reaches the recipient’s country. The recipient must bear additional charges for customs clearance; we have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country. If customs clearance procedures are required, it can cause delays.